FAQ
How do I choose the right candle fragrance?
- We offer a diverse range of scents. You can explore our fragrance descriptions to find the perfect match for your preferences. Additionally, consider the mood or ambiance you wish to create, as each fragrance sets a different tone.
Do your candles use natural ingredients?
- Yes, our candles are crafted using high-quality, eco-friendly, and natural ingredients, including soy wax, essential oils, cotton wicks, and wood wicks.
- What is the burn time of your candles?
- The burn time varies depending on the size and type of candle. You can find specific burn times listed on each product page.
What is the current turnaround time?
- The current turnaround time is 24-48 hours as the products are all handcrafted.
Are your candles safe for pets and children?
- Our candles are safe when used according to our guidelines. However, we recommend placing candles out of reach of children and pets and never leaving them unattended.
How do I care for my candle?
- To ensure the best performance, trim the wick to 0.6 cm before lighting. Allow the wax to melt evenly to the edge of the container during each burn. Keep the candle away from drafts, flammable objects, and direct sunlight.
Can I customize a candle with my own fragrance?
- Currently, we offer a selection of pre-made fragrances. If you're interested in customizing a candle, please reach out to our customer support for more information.
Do you offer wholesale or bulk orders?
- Yes, we offer wholesale and bulk order options. Please contact our sales team for details and pricing.
I need assistance with my online order – What do I do?
- If you require assistance with your online order, please email so we can further assist you.
- Please include your online order number, product information and any additional details in the email.
- A member of our Customer Service team will be in usually be touch within 1 business day.