FAQ
How do I choose the right candle fragrance?
- We offer a diverse range of scents. You can explore our fragrance descriptions to find the perfect match for your preferences. Additionally, consider the mood or ambiance you wish to create, as each fragrance sets a different tone.
Do your candles use natural ingredients?
- Yes, our candles are crafted using high-quality, eco-friendly, and natural ingredients, including soy wax, essential oils, cotton wicks, and wood wicks.
- What is the burn time of your candles?
- The burn time varies depending on the size and type of candle. You can find specific burn times listed on each product page.
What is the current turnaround time?
- The current turnaround time is 24-48 hours as the products are all handcrafted.
Are your candles safe for pets and children?
- Our candles are safe when used according to our guidelines. However, we recommend placing candles out of reach of children and pets and never leaving them unattended.
How do I care for my candle?
- To ensure the best performance, trim the wick to 0.6 cm before lighting. Allow the wax to melt evenly to the edge of the container during each burn. Keep the candle away from drafts, flammable objects, and direct sunlight.
Can I customize a candle with my own fragrance?
- Currently, we offer a selection of pre-made fragrances. If you're interested in customizing a candle, please reach out to our customer support for more information.
Do you offer wholesale or bulk orders?
- Yes, we offer wholesale and bulk order options. Please contact our sales team for details and pricing.
I need assistance with my online order – What do I do?
- If you require assistance with your online order, please email so we can further assist you.
- Please include your online order number, product information and any additional details in the email.
- A member of our Customer Service team will be in usually be touch within 1 business day.
Essential Oils – Frequently Asked Questions
Where are your essential oils sourced from?
Our essential oils are sourced wholesale from ECO. Modern Essentials, a trusted Australian supplier known for their commitment to purity, quality, and ethical sourcing. Each oil is carefully selected to support wellbeing and mindful living.
Are your essential oils 100% pure?
Yes. Our essential oils are 100% pure, natural, and undiluted, with no synthetic fragrances, fillers, or additives.
Are your essential oils safe to use in diffusers?
Yes. All of our essential oils are suitable for use in ultrasonic and ceramic diffusers. Always follow your diffuser’s instructions and avoid overfilling with oil.
How many drops of essential oil should I use?
We recommend 6–8 drops in a standard diffuser. You may wish to adjust this depending on room size and personal preference.
Can essential oils be applied directly to the skin?
Essential oils are highly concentrated and should always be diluted before skin application. Mix with a carrier oil such as jojoba, sweet almond, or coconut oil. A patch test is recommended before use.
Can essential oils be ingested?
No. We do not recommend ingesting essential oils unless under the supervision of a qualified healthcare professional. Our oils are intended for aromatic use and topical use when properly diluted.
How should I store essential oils?
Store oils in a cool, dry place away from direct sunlight and heat. Always keep lids tightly closed to maintain freshness and potency.
Do essential oils expire?
Yes. Shelf life varies by oil type. Citrus oils generally last 1–2 years, while woody and resin oils may last much longer when stored correctly.
Are your essential oils cruelty-free?
Yes. Our essential oils are cruelty-free and not tested on animals.
Can I blend essential oils together?
Absolutely. Blending oils allows you to personalise your experience. Start with small amounts and experiment gently to find combinations that suit your mood and intentions.
Essential oils can be toxic for pets. Never leave bottles open or in reach of animals. Each pet will differ, so please use caution when diffusing oils around pets and start by diffusing in a well-ventilated area. Start with a few drops of oil in a diffuser and gradually increase the amount as needed. Watch out for changes in their behaviour, such as leaving the room while oils are burning, changes in eating habits, coughing, sneezing or excessive scratching. If you notice changes then we recommend to stop using that particular oil. The higher the concentration of essential oil, the greater the risk to your pet. Your pet’s body mass will also be a factor on their sensitivity to essential oils. Smaller pets will be more prone to adverse reactions. If your pet ingests any oils accidentally or you have any concerns, go to the veterinarian immediately.
Cats are generally more sensitive to essential oils than dogs, and even a small amount of exposure can cause skin irritation. This is because cats lack a specific enzyme in their liver that helps to break down toxins. As a result, essential oils can build up in their system and cause problems.
APVMA CONSIDER THE FOLLOWING OILS AS DOG & CAT FRIENDLY;
Lavender, German Chamomile, Frankincense, Copaiba, Cedarwood, Bergamot, Clary Sage, Roman Chamomile, Helichrysum, Sandalwood, Vetiver, Geranium, Jasmine, Rose.
APVMA RECOMMEND AVOIDING THESE OILS FOR DOGS & CATS;
Tea Tree, Peppermint, Pennyroyal, Wintergreen, Pine, Sweet Birch, Citrus Oils (d-limonene), Cinnamon, Clove, Eucalyptus, Oregano, Thyme, Anise, Basil, Yarrow, Ylang Ylang Garlic.
Oils generally considered pet-friendly (used cautiously):
Lavender, Roman Chamomile, German Chamomile, Frankincense, Copaiba, Cedarwood, Bergamot, Clary Sage, Helichrysum, Sandalwood, Vetiver, Geranium, Jasmine, Rose.
Oils recommended to avoid around pets:
Tea Tree, Peppermint, Pennyroyal, Wintergreen, Pine, Sweet Birch, Cinnamon, Clove, Eucalyptus, Oregano, Thyme, Anise, Basil, Yarrow, Ylang Ylang, Garlic, and citrus oils high in d-limonene.
Which ECO. products are safe for pregnancy?
Aromatherapy and the use of essential oils can be a great support for an expecting mother, with benefits including pain relief, calming, sleeping, energy and mental grounding. However there are also some warnings that you should consider before using essential oils in your pregnancy journey.
The Golden Rules of Aromatherapy During Pregnancy
If you have had difficulties falling pregnant or if you have had a history of complicated pregnancies or miscarriages avoid using essential oils during the first trimester unless you are under the supervision of a qualified practitioner. Dilute essential oils to 1% in a massage blend. Low dilutions are recommended because the expectant mother may experience a heightened sense of smell and find a stronger blend too overwhelming. Secondly, there is good evidence to suggest that essential oil molecules can cross the placenta and some essential oils in large concentrations may not be healthy for the baby. Use your increased sense of smell to advantage and inhale each essential oil before use. You will know immediately if the oil is suitable for you as it will smell obviously wonderful or unpleasant. Note: essential oil preferences may change throughout your pregnancy.
COMMONLY USED ESSENTIAL OILS TO AVOID DURING PREGNANCY:
•Atlas Cedarwood (Cedrus atlantica) •Basil •Clary Sage •Eucalyptus •Fennel •German Chamomile (Chamomillia recutita) •Juniper Berry •Myrrh •Nutmeg •Peppermint• Rose • Rosemary •Sage •Wintergreen •Yarrow
Essential oils can gently enhance an expectant mothers’ journey, both physically and emotionally, during this special time of change in her life. Aromatherapy can be used in all stages of pregnancy from easing morning sickness and aching muscles to labour preparation and support during the delivery. The oils listed below are considered safe and beneficial for pregnant women.
ESSENTIAL OILS FOR PREGNANCY:
Bergamot, Black Pepper, Clove Bud, Frankincense, Geranium, Ginger, Lavender, Lemon/ LIme, Orange, Mandarin, Neroli, Sandalwood & Ylang Ylang.
Why is there conflicting information about the essential oils I can use during pregnancy?
Even amongst very prominent and respected Aromatherapists there are different opinions about the safety of using certain essential oils during pregnancy. Some essential oils are thought to have the effect of promoting menstruation or regulating hormones and although there is no evidence to suggest that these oils would affect a pregnancy we cannot be sure, so for now avoiding these essential oils is prudent. For safe self-care choose essential oils from the list above. Please always seek medical advice for use of essential oils during pregnancy.
Are essential oils safe while breastfeeding?
Caution is recommended when using essential oils while breastfeeding. Essential oil components may pass into breast milk.
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Not recommended for infants or young children unless advised by a qualified practitioner.
Why is there conflicting information about essential oil safety?
Even among qualified aromatherapists, opinions can differ. Some oils are believed to influence hormones or menstruation. While evidence may be limited, a cautious approach is recommended, particularly during pregnancy, breastfeeding, and when caring for children or pets.
For more information, please visit https://ecomodernessentials.com.au/pages/faq
Important Disclaimer
Essential oils are intended to support relaxation and wellbeing only. They are not a substitute for medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional if pregnant, breastfeeding, caring for children, or concerned about pets.