Shipping Policy

ORDER PROCESSING:

Please allow 1-2 days to process your order. Expect an email within 1-2 to let you know your

order is on the way!

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 60km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before Tuesday 2pm during store hours 10am-2pm will be delieved on Wednesday. Orders placed outside of these hours will be delivered the following wednsday.

Shipping Policy 

When your order is ready for delivery, you will receive an email with tracking information.

Orders are generally shipped within 1-2 days using  Australia Post delivery standard is 2 - 9 days. if there is a delay in your order, you will be contacted via email.

We do not ship outside of Australia at this time.

DOMESTIC SHIPPING RATES AND ESTIMATES:

 flat rate shipping: We offer $11 up to 3kg.

 2-9 business days

Express shipping through Australia Post is available $22 up to 3kg.

 2-5 Business days

Free shipping on orders over $75.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at Tracey@serendipitycandlesbytracey.com  with your order number and a photo of the item’s comdition and packaging.

We address these on a case-by-case basis but will try our best to work towards a

satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

Tracey@serendipitycandlesbytracey.com